Which clinical KPIs belong on a multi-clinic dashboard
Practice groups often inherit clinic-level spreadsheets. Here is how we help medical directors pick indicators that survive a board meeting.
When a medical practice group opens a third or fourth clinic, the first instinct is to paste every clinic spreadsheet into one workbook. The result looks complete and still fails in the leadership meeting: too many columns, conflicting definitions of “visit,” and no shared view of patient flow.
We start with the questions already asked aloud. How long do patients wait before seeing a physician in each clinic? Which specialties are driving referral volume this quarter? Where do no-shows cluster by day of week? Those questions define a short indicator map—usually eight to twelve metrics—rather than a warehouse of every field in the electronic record.
For multi-clinic groups in Bangkok and surrounding provinces, we also separate clinic-manager charts from board charts. Managers need daily and weekly operational views. Boards need trend lines, clinic comparisons, and a handful of clinical quality markers agreed with the medical director.
A useful test: if a metric cannot be explained in one sentence to a physician who does not manage operations, it probably belongs in a specialist appendix, not on the primary dashboard. Keep the main surface readable in a standing huddle.